At Pove Beauty, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
Return & Replacement Eligibility
You can raise a Return or Replacement Request within 7 days from the date of delivery.
For damaged, defective, incorrect, or missing products, the request must be raised within 2 days of delivery.
Our customer support team will review your request within 2 business days.
Reverse Pickup
If our reverse pickup service is available at your location, we will arrange a pickup at no additional cost.
If reverse pickup is not available, you will need to self-ship the product using a reliable courier service.
In eligible cases, the courier charges will be reimbursed after verification.
Product Inspection
Once the returned product reaches our warehouse, it will undergo a quality inspection.
After successful verification, we will process either:
- Replacement (subject to stock availability), or
- Refund to the original payment method.
Refund Timeline
- Refunds are initiated within 2 business days after the product passes inspection.
- The amount will be credited to your original payment method.
- Depending on your bank or payment provider, the refund may take 5–7 business days to reflect.
Products Eligible for Return / Replacement
Returns or replacements will be accepted only in the following cases:
- Wrong product delivered
- Expired product delivered
- Damaged or defective product received
- Product damaged during transit
- Tampered packaging received
- Missing item(s) in the order
- Incorrect quantity received
Return / Replacement Will Not Be Accepted If
Your request may be rejected under the following conditions:
- The product has been opened, used, or altered.
- The original packaging, labels, seals, or accessories are missing.
- The return or replacement request is made after 7 days of delivery.
- A damaged or missing product is reported after 2 days of delivery.
- The product has been damaged due to improper use, mishandling, or storage by the customer.
- The product was purchased during a clearance or final sale (unless it is damaged or incorrect).
How to Request a Return
To request a return, replacement, or refund, please contact our customer support with:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- Clear photographs of the product and packaging (if applicable)
Contact Details
Pove Beauty
📍 Address:
E-72, Phase 2, Mangolpuri Industrial Area,
Delhi – 110034, India
📞 Phone: +91-8076422695
📧 Email: shreeganeshcosmtics@gmail.com
Important Notes
- Replacement is subject to product availability.
- Only approved return requests will be processed.
- Refunds are processed only after successful product inspection.
- Shipping charges (if any) are non-refundable unless the return is due to our mistake (wrong, defective, or damaged product).