You may request to cancel your order within 3 hours of placing it by contacting our customer support at +91-8076422695 or by emailing us at shreeganeshcosmtics@gmail.com.
Orders can only be cancelled before they are dispatched. Once your order has been shipped, cancellation requests cannot be accepted. If your order has already been dispatched but is yet to be delivered, please do not accept the delivery and inform our customer support immediately.
For eligible prepaid orders, refunds will be processed to the original payment method within 5–7 business days after the cancellation request is approved. Refund timelines may vary depending on your bank or payment service provider.
For any assistance regarding order cancellations, feel free to contact our customer support. We are always happy to help.