Return Policy
We accept returns only in the following cases:
- The product is damaged during transit.
- The product received is defective due to a manufacturing issue.
- You have received the wrong product.
To be eligible for a return:
- The return request must be made within 48 hours of receiving the product.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (Order ID/Invoice) is required.
Products that have been opened, used, or damaged due to customer handling are not eligible for return.
Return Process
If the return is approved due to our mistake (wrong, damaged, or defective product), we will arrange a pickup through our logistics partner at no additional cost.
If pickup service is unavailable in your area, you may be requested to send the product to our return address. In such cases, shipping charges will be reimbursed after verification.
To request a return, contact us:
Phone: +91-8076422695
Email: shreeganeshcosmtics@gmail.com
Return Address
Pove Beauty
E-72, Phase 2, Mangolpuri Industrial Area
Delhi – 110034
India
Refund Policy
After the returned product reaches our warehouse, it will undergo a quality inspection.
- Inspection generally takes 2 business days.
- Approved refunds are initiated within 2 business days after successful inspection.
- Refunds are processed to the original payment method used while placing the order.
Estimated refund timelines:
- Credit/Debit Cards: 5–7 business days
- UPI & Wallets: 2–5 business days
- Net Banking: 5–7 business days
The actual refund time may vary depending on your bank or payment service provider.
Shipping charges (if any) are non-refundable unless the return is due to our error.
Cancellation Policy
Orders can be cancelled before they are shipped.
To request cancellation, contact our customer support with your Order ID:
Phone: +91-8076422695
Email: shreeganeshcosmtics@gmail.com
If the order has already been shipped, cancellation will not be possible. In such cases, you may refuse delivery (where applicable) and contact our customer support.
For prepaid orders, eligible refunds will be processed according to our Refund Policy.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or opened cosmetic products
- Products damaged due to misuse
- Products without original packaging
- Products returned without prior approval
- Items purchased during clearance or special sale (unless damaged or incorrect)
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Kindly share:
- Order Number
- Product photographs
- Images of the outer packaging
- A brief description of the issue
Our support team will review your request and provide the appropriate resolution.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Pove Beauty
Address:
E-72, Phase 2, Mangolpuri Industrial Area,
Delhi – 110034, India
Phone: +91-8076422695